Warranty We want you to love the things you buy from us for a long time. Here's what's covered by our warranty programme. You can do it yourself – but you don’t have to How long is the limited warranty valid? GENERAL CONDITIONS General legal rights What is warrantied? This warranty gives you specific legal rights. It does not, in any way, affect the rights given to you by law. Items excluded from the IKEA free extended warranties will still be covered by the rights given to you by law. The extent of the warranty given for each product is described alongside each product. Duration of warranty Each warranty lasts for the number of years stated against each product starting from the date of purchase. IKEA will examine the product and decide, at its sole discretion, if it is covered under this warranty. If considered covered, IKEA through its own service operations, will then, at its sole discretion, replace it with the same or a comparable product. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement. Mattress Removal Upon delivering your new mattress, we can remove and recycle the old one for you for a small fee. Truck Delivery Whether you’re shopping in store or online, and no matter how big the purchase, we’ll do the heavy lifting and bring it to your home or business. Assembly All of our products are designed to be assembled by you, but we’re more than happy to help put it all together, too. Parcel Delivery With parcel shipping, all your smaller items can be delivered right to your home or office. Delivery is contactless with the drivers placing your order outside your door. Installation Need a little help or a lot? We offer a range of installation options, so just choose the service level you need and we ́ll come and get things up and running. Planning and Consultation Even on big projects, the little things matter. Discuss your ideas with our team of planning professionals and we’ll help nail them down in detail. Home Furnishing Service You bring the vision, we’ll make it happen. Get professional interior design advice with our Home Furnishing Service. Book an appointment online or speak with a co-worker for details. For more information on all of our services visit: IKEA.ca/services Conditions for the warranties The warranties are valid from the date of purchase at IKEA or date of delivery if later. The original purchase receipt is required as proof of purchase. Exclusions This warranty does not cover custom-made countertops, normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. Follow our assembly instructions and care instructions carefully. This warranty does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. This warranty does not apply if the products have been used for public use, outdoors or in a corrosive environment. It also does not cover accidental damage. Care instructions 282 This is IKEA Appliances 5-Year Limited Warranty What will IKEA do to correct the problem? Click and Collect Save time on your next shopping trip. Submit your order online, and we’ll have it ready to pick up when you arrive. TORHAMN/VADHOLMA open cabinets have a 10-year warranty. See also general conditions in the warranty folder for SEKTION Kitchen System. To be able to rely on this warranty you need to follow the specific care instructions at the IKEA stores and on the IKEA website. How to reach us if you need service: If you need service for TILLREDA appliances, contact your local IKEA store or customer service. You will find the address and phone number at IKEA.ca/customerservice. For all other appliances please contact our service provider in the USA and Canada at 1-866-664-2449. Please have the IKEA article number (found on the receipt) and model/serial number (found on the rating plate of the appliance) on hand before calling. Helpful information can also be found in the “troubleshooting” section of the use and care guide for each appliance. If outside the 50 United States and Canada, contact your authorized IKEA retailer to determine if another warranty applies. This limited warranty is valid for five (5) years from the date of purchase. TILLREDA and LAGAN appliances have a two (2) year limited warranty, valid from the original date of purchase. When this major appliance is operated and maintained according to instructions for use attached to or furnished with the product. This limited warranty is valid only in the United States and Canada and applies only when the major appliance is used in the country in which it was purchased. Outside the 50 United States and Canada, this limited warranty does not apply. Proof of original purchase date is required to obtain service under this limited warranty. What is covered under this limited warranty? The limited warranty will pay for factory specified parts and repair labour to correct defects in materials or workmanship that existed when the major appliance was purchased. The exceptions are specified under the headline “What is not covered under this limited warranty?”. PRODUCT WARRANTIES SEKTION kitchen system Which appliances are covered under this limited warranty? 25-Year Warranty The five year (5) limited warranty is valid for all IKEA appliances, except for TILLREDA and LAGAN appliances, which have a 2-year limited warranty. What products are covered under this warranty? This warranty applies to domestic kitchen use only. This warranty covers all of the following parts of the SEKTION kitchen system: • Cabinet frames • Fronts• UTRUSTA hinges • MAXIMERA fully-extending drawers • UTRUSTA shelves of tempered glass and melamine • Toekicks • Legs • Cover panels • Deco strips/ mouldings • Pre-cut countertops except LILLTRÄSK • Sinks except FYNDIG • VÅGLIG and UTRUSTA connecting rail • UTRUSTA supporting frame for waste. Products not covered under this warranty? Knobs, handles, LILLTRÄSK countertop, KASKER/ PERSONLIG custom made countertops, FYNDIG sinks and wall shelves in solid wood. FÖRVARA drawers, UTRUSTA wire baskets, TUTEMO and What will be done to correct the problem? The designated service company will examine the product and decide, at its sole discretion if it is covered under this limited warranty. If considered covered, the designated service company will then repair the defect. Your sole and exclusive remedy under this limited warranty shall be product repair provided herein. Within the warranty period, the costs to remedy the fault e.g. repairs, parts, labour and travel will be covered, provided that the appliance is accessible for repair without special expenditure. Who will execute the service? Our professional independent service partner will provide the service through its own service operations or authorized service partner network. This is IKEA 283