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We want you to love the things you buy from us for a long
time. Here's what's covered by our warranty programme.
You can do
it yourself –
but you don’t
How long is the limited warranty valid?
General legal rights
What is warrantied?
This warranty gives you specific legal rights. It
does not, in any way, affect the rights given to
you by law. Items excluded from the IKEA free
extended warranties will still be covered by the
rights given to you by law.
The extent of the warranty given for each
product is described alongside each product.
Duration of warranty
Each warranty lasts for the number of years
stated against each product starting from the
date of purchase.
IKEA will examine the product and decide, at
its sole discretion, if it is covered under this
warranty. If considered covered, IKEA through
its own service operations, will then, at its
sole discretion, replace it with the same or a
comparable product. If the item is no longer
sold by IKEA, IKEA will provide an appropriate
replacement. It is IKEA that determines, at its
sole discretion, what constitutes an appropriate
Upon delivering your new mattress, we can
remove and recycle the old one for you for a
Whether you’re shopping in store or online,
and no matter how big the purchase, we’ll do
the heavy lifting and bring it to your home or
All of our products are designed to be
assembled by you, but we’re more than
happy to help put it all together, too.
With parcel shipping, all your smaller items
can be delivered right to your home or office.
Delivery is contactless with the drivers placing
your order outside your door.
Need a little help or a lot? We offer a range of
installation options, so just choose the service
level you need and we ́ll come and get things
up and running.
Planning and Consultation
Even on big projects, the little things matter.
Discuss your ideas with our team of planning
professionals and we’ll help nail them down
Home Furnishing Service
You bring the vision, we’ll make it happen.
Get professional interior design advice
with our Home Furnishing Service.
Book an appointment online or speak
with a co-worker for details.
For more information on all of our
services visit: IKEA.ca/services
Conditions for the warranties
The warranties are valid from the date of
purchase at IKEA or date of delivery if later.
The original purchase receipt is required as
proof of purchase.
This warranty does not cover custom-made
countertops, normal wear and tear, cuts or
scratches, or damage caused by impacts or
accidents. Follow our assembly instructions
and care instructions carefully. This warranty
does not apply to products that have been
stored, assembled or installed incorrectly, used
inappropriately, abused, misused, altered, or
cleaned with wrong cleaning methods or wrong
cleaning products. This warranty does not apply
if the products have been used for public use,
outdoors or in a corrosive environment. It also
does not cover accidental damage.
282 This is IKEA
5-Year Limited Warranty
What will IKEA do to correct the problem?
Click and Collect
Save time on your next shopping trip. Submit
your order online, and we’ll have it ready to
pick up when you arrive.
TORHAMN/VADHOLMA open cabinets have a
10-year warranty. See also general conditions
in the warranty folder for SEKTION Kitchen
To be able to rely on this warranty you need to
follow the specific care instructions at the IKEA
stores and on the IKEA website.
How to reach us if you need service:
If you need service for TILLREDA appliances,
contact your local IKEA store or customer
service. You will find the address and phone
number at IKEA.ca/customerservice. For all
other appliances please contact our service provider in the USA and Canada at 1-866-664-2449.
Please have the IKEA article number (found on
the receipt) and model/serial number (found
on the rating plate of the appliance) on hand
before calling. Helpful information can also be
found in the “troubleshooting” section of the
use and care guide for each appliance. If outside
the 50 United States and Canada, contact your
authorized IKEA retailer to determine if another
This limited warranty is valid for five (5) years
from the date of purchase. TILLREDA and
LAGAN appliances have a two (2) year limited
warranty, valid from the original date of purchase. When this major appliance is operated
and maintained according to instructions for
use attached to or furnished with the product.
This limited warranty is valid only in the United
States and Canada and applies only when
the major appliance is used in the country in
which it was purchased. Outside the 50 United
States and Canada, this limited warranty does
not apply. Proof of original purchase date is
required to obtain service under this limited
What is covered under this limited warranty?
The limited warranty will pay for factory specified parts and repair labour to correct defects
in materials or workmanship that existed when
the major appliance was purchased. The exceptions are specified under the headline “What is
not covered under this limited warranty?”.
SEKTION kitchen system
Which appliances are covered under this
The five year (5) limited warranty is valid for
all IKEA appliances, except for TILLREDA and
LAGAN appliances, which have a 2-year limited
What products are covered under this
This warranty applies to domestic kitchen use
only. This warranty covers all of the following
parts of the SEKTION kitchen system:
• Cabinet frames • Fronts• UTRUSTA hinges •
MAXIMERA fully-extending drawers • UTRUSTA
shelves of tempered glass and melamine •
Toekicks • Legs • Cover panels • Deco strips/
mouldings • Pre-cut countertops except
LILLTRÄSK • Sinks except FYNDIG • VÅGLIG and
UTRUSTA connecting rail • UTRUSTA supporting
frame for waste.
Products not covered under this warranty?
Knobs, handles, LILLTRÄSK countertop, KASKER/
PERSONLIG custom made countertops, FYNDIG
sinks and wall shelves in solid wood. FÖRVARA
drawers, UTRUSTA wire baskets, TUTEMO and
What will be done to correct the problem?
The designated service company will examine
the product and decide, at its sole discretion if it
is covered under this limited warranty. If considered covered, the designated service company
will then repair the defect. Your sole and exclusive remedy under this limited warranty shall be
product repair provided herein. Within the warranty period, the costs to remedy the fault e.g.
repairs, parts, labour and travel will be covered,
provided that the appliance is accessible for
repair without special expenditure.
Who will execute the service?
Our professional independent service partner
will provide the service through its own service
operations or authorized service partner
This is IKEA 283